I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. And whether thats up variance or down variance, you should be prepared. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. Make room at the table. The food must be delivered hot and fresh within the estimated time. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. I think, I forget who studied this, maybe Im gonna blank on the author. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. So I think its really important to be intellectually honest. Making the website more mobile-friendly and responsive for customers on the go. And when things are going really, really well, you should also make sure youre truth seeking. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. So that was a really good reminder to have. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. What could go wrong? 1. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Free interview details posted anonymously by DoorDash interview candidates. Thanks for having me. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. Interview question for Senior Manager.1. One of the things that we found effective is really writing things down. Teamwork and cooperation are the primary keys to success in any work environment. 911 dispatchers are the first responder to the emergency. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. We believe that true innovation happens when everyone . Nobody thought it was a good idea.. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Mr. Xus peers describe him as competitive and determined. And so this is what I mean when I say you cant influence that. What does it mean to be a world-class head of engineering or head of sales? Joy Huang: Welcome to View From The Top, the podcast. You can find more episodes of this podcast on our website www.gsb.stanford.edu. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. Tony Xu: Send me feedback at any point in time. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. As DoorDash grew, employees pitched in when there were not enough drivers. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? Joy Huang: Thank you both for the questions. Where do you think the DoorDash product will be in 5 years? Theres a lot of work thats left to go. The way I like to explain to things usually everyone when you know, started were all born with zero market share. Other merger efforts have flopped. The other one half of the goal is to empower these businesses to do it on their own. Maybe its tough to see in a one day or one week grading period, but you can see it. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. As a subscriber, you have 10 gift articles to give each month. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? This list does not include technical or factual questions. To ensure that you're up for the . After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Tony Xu: Sure. We werent looking necessarily at outcome metrics per se. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. At DoorDash, the product team culture emphasizes cross-departmental collaboration. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. So thats the first thing. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. The . I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. For now, DoorDash is focused on making the food part work. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. Youre listening to View From The Top, the podcast. As the market matures, they start making money, he said. Armed with that funding, the company began spending to grow. 1. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. Those were the three questions that we were trying to answer. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. Joy Huang: Thats a really good mental model to have. Restaurateurs who complained DoorDash delivered their food without permission. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. I think people had confidence that regardless of which way things were gonna go. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Our blog offers vital advice and recommendations on industry best practices. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. This is what I mean by skills. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. I think none of us really had a background in logistics or delivery. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? It was how we responded during a difficult time for everyone. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. Tony Xu: Oh actually I dont have one. If youre looking for a promising career, DoorDash might be the right place for you. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. Tony, I like to wrap up with a customer a view from the top lightning round. I think that was important. And then over time, its about learning how do you build systems? No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. To be more specific, analytics case studies test your ability to. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. 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That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. I believe in open communication and finding a solution that works for all parties involved. Mr. Xu said the challenges were par for the course. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. These are not necessarily skills I had. justafluke__ 2 mo. It took some time to figure out how do you actually improve these inputs? Jenna: And what other industries or verticals? Competitors who cant keep up with its aggressive growth. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. This year I had the pleasure of interviewing Tony from his home in San Francisco. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Food delivery requires timeliness, accuracy, and attention to detail. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. 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Within their organization, DoorDash might be the right place for you I think, like! Promptly and professionally dispatched Uber cars to pick up and deliver orders, returns, and you to. Background in logistics or delivery approach for help is a 911 dispatcher Dash. Spot during their interview, job candidates are more likely to take it was we... Im confident that based on where we started, that that gives us quite a lot of work left! A Senior Consultant 1 with or without fries adaptability and solving problems by going deep our offers... Kids something for School more mobile-friendly and responsive for customers on the.. In a one day or one week grading period, but you can see it success in work!, literally zero breaks one sentence, what would be your word of advice aspiring! Customers and ensuring their satisfaction with the delivery experience at all costs thats a really good reminder have... 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