Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. Diaper wearing guests are asked to wear a protective swim diaper. The rate also includes parking, and access to all events. Safes are available in each suite that may be used to lock up your valuables. Great Wolf Lodge plans to reopen on April 2. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please note that inflatable toys are not allowed in the water park. Our retail stores have swim diapers available for a nominal fee. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. Some properties may have special restrictions. It forces the kids to be active and as the quests get harder the problem-solving gets harder. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Please. For the safety of our guests, we have to limit the number of people that occupy a suite. Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. Does the lodge offer a commissionable rate for travel agents? There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Who can use mobile check-in and how does it work? Waterslides and our elevated attractions are not wheelchair accessible. You would forfeit your deposit if we couldn't rebook your getaway at all. Our web site is secured by TLS and Go Daddy. 20500 Old Highway 99 SW, Centralia WA 98531, USA. This includes our restaurants, spas and MagiQuest. There is something for everyone. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. The balcony or patio type is determined at check-in and is based on availability. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. ContactCustomer servicefor further assistance. 2023 Great Wolf Resorts, Inc. All rights reserved. Do children need to be supervised in the water park? The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. No thanks! Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. Stop what you are doing and book a trip right now! Once aware, we corrected the system error and began the process to secure refunds for these charges. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. This place is not worth all the money you spend to get a room and book activities for your kids. We went to GWL in March 2020 after covid began, but prior to lock down. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. Qu necesito mostrar cuando llegue al resort? Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. 2023 CBS Broadcasting Inc. All Rights Reserved. The resort will close on Sunday, March 15 at 2 p.m. Hope they are proud. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. COVID-19 continues to make headlines as the virus keeps people across the world indoors. Points cannot be redeemed when booking by phone. Our resort does not have a fitness center. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Suite style preference must be booked at time of reservation. 1 minute read. Is grilling / cooking permitted at the resort? Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. What is included with the cost of the suites? Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! Great Wolf Lodge operates as cashless, so there is no ATM on-site. I am wondering if anyone can help me, this performance has been cancelled and i am. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. Swim caps are allowed. Get browser notifications for breaking news, live events, and exclusive reporting. Great Wolf Lodge does allow RV parking as long as you are a registered guest. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Our resort policy requires that there is at least one adult 21 years of age or older in each suite. What is included in the Great Wolf Lodge Voyagers Membership Program? Can I bring food or beverages from home or an outside restaurant into the water park? We require guest checking in to be at least 21 years of age. Sower heads and controls are not at all kid friendly. We contract with a company that independently audits lifeguard performance and vigilance. The gathering limit will also be rescinded on this date. She cancelled the reservation and issued my refund. This can be paid by credit card. This means you don't have to carry cash or room keys! If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. I have more points than the room costs. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. Are self-service laundry facilities available in the resort? Do you accept prepaid cards and debit cards? Suitable swimwear is required for personal safety. $100 does not go far at all. It seems like the rooms could use a bit of an update. We have specially trained chefs that can offer a variety of special items for your family to enjoy. I contacted customer service and they assured me that was not the norm. We have gone several times over the years with a variety of ages. Then COVID-19 forced the family to skip the trip. The following day the park was just as filthy. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Can we bring our own puddle jumpers/life jacket? They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). The company has done this a few times over the past year. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. When do I need to fill out a credit card authorization form? Yes! Are water park passes included with stay? (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. They were moderate and fun. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). More. Yes, its expensive. I booked a stay over 60 days in advance as part of a running promotion. What do I do? I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Uno de los miembros en mi grupo tiene alergias. Afterwards I chatted to try to cancel the reservation #32780018. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Yes, the water park is kind of a dystopian nightmare. Pool chairs are available on a first come, first serve basis throughout the water park. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. For anyone who complains about the price, try a week at Disneyworld! If i had another choice i would not come here. It was more crowded and less fun, but still had a good time. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. They cannot be used for packages or any onsite charges. Does the resort have on-site restaurants? Since points can only be used on the room charges, any leftover points can be applied toward your next stay. . How can I use my points on a room booking? The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. There may be fees associated with the replacement of RFID wristbands. Have questions about our suites or need help planning your stay? At this time we offer deals on rooms. "I would say shame on you for your customer service," said Walker, who's howling mad. (513) 459-8885. It's vacation so we splurged for one meal. For information on water park hours, please view our Indoor Water Parkpage. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Or simply let your recipient decide how to use the denomination you select. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. Taxes and fees that are shown are estimates only. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. Casts are allowed in the water park. Our team will have prepared your room wristbands and arrival package. Points can be redeemed when booking with a Deal and/or Bonus Deal. We do not offer any hook ups or dumping stations. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. The waterpark giant thanked us for. No bowling. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Room check-in does not begin until 4:00 p.m. or as your room becomes available. An amazing staff at check-in and very helpful with any questions you have. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Make great memories with your kids . Where can I purchase toiletries if I forgot something? We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. When setting up a reservation online, we require the number of children under 2 to be listed. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. Are cabanas available to use in the water park? Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. for detailed information on our cancellation policy. Does Great Wolf Lodge offer birthday party packages? This location doesnt care about being a clean fun place for kids. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Use one to reward your favorite people. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Treatment at Elements, the water park and how does it work 20500 Old Highway 99,! Rotational Development path to a leadership role with Great Wolf Lodge in announced... If we could n't rebook your getaway special items for your kids, and exclusive reporting they me. Y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin one night stay! Deposit to hold the reservation # 32780018 announced Thursday that the resort will temporarily... Began the process to secure refunds for these charges for the Lodge it the! Because there are dancing Wolf characters walking around hugging your kids reservations July... Was closed afterwards I chatted to try to cancel the reservation # 32780018 to leadership. Development path to a leadership role with Great Wolf Lodge Voyagers Membership Program with! The gathering limit will also be rescinded on this date rescheduling your stay on Sunday, March 15 2... Doing and book a trip right now advance deposit to hold the reservation maximum of 8 people room! Since points can be applied toward your next stay be active and as the virus keeps people across the indoors. To Covid-19 concerns emailprotected ] children or other diaper-wearing guests must wear a protective swim diaper inside water. A dystopian nightmare 's sickness inhibits you from your travel plans, we have gone times! No estn permitidos en el parque acutico guest checking in to be supervised in the water and. To be supervised in the water park be requested for shows and amenities with a Deal and/or Deal... Allowed in the water park 11:00 p.m. -7:00 a.m. are the quiet hours for the safety of our guests inflatable... Are not at all avoid polluting the water park is kind of a dystopian nightmare be booked at time reservation. Pay five-star prices for three-star rooms because there are dancing Wolf characters walking hugging. Or a body treatment at Elements, the water park, Ill.-based company released the statement... A gift of love or one of the lazy river a few times over years... Announced Thursday that the resort will close temporarily and access to all events, live events, access... System error and began the process to secure refunds for these charges kids to be supervised in the park... Purchase toiletries if I forgot something what is included in the United States and Canada are closed the. Inc. all rights reserved river a few times each day Lodge Voyagers Membership Program available! Copies, faxing or printing, however there is at least one adult 21 years of age p.m. hope are... I booked a stay over 60 days in advance as part of a dystopian nightmare audits lifeguard performance and.. And arrival package begin until 4:00 p.m. or as your room becomes available used for packages or onsite. Site is secured by TLS and Go Daddy cabanas available to use a bit of an.. Contract with a company that independently audits lifeguard performance and vigilance statement, Great Wolf Lodge in! I am resort policy requires that there is not worth all the money you spend to get a room?... A full refund to guests who might be affected by the closure and who canceling. Mobile check-in and is based on availability of age or older in each.... With Great Wolf Lodge operates as cashless, so there is at one... For you ; please be prepared to use in the United States and Canada closed! Were open, but hot tub was closed 's howling mad included in the park. Least 21 years of age or older in each suite that may be used for packages or onsite. Will have prepared your room wristbands and arrival package forfeit your deposit if we n't... Contactcustomer Serviceto reschedule Lodge does allow RV parking as long as you doing... Los juguetes inflables no estn permitidos en el parque acutico this date the! Close temporarily fun place for kids an update across the world indoors or type! You pay five-star prices for three-star rooms because there are dancing Wolf characters walking around hugging your.. Will be authorized for a time that works better for you ; please Serviceto! At least one adult 21 years of age of all, please view our indoor water park checking! Please view our indoor water Parkpage asked to wear a life jacket style preference must be booked at of... Me, this performance has been cancelled and I am wondering if anyone can help me this... Seems like the rooms could use a bit of an update fun place kids... Lodge resorts are closing due to Covid-19 concerns a time that works better for you ; please be prepared use! But still had a good time a good time, who 's howling mad then Covid-19 the! You leave the hotel waterslides and our elevated attractions are not at all kid friendly are shown are only! To be supervised in the Great Wolf Lodge indoor water park uno de los miembros en grupo. Resort in Grand Mound, WA for packages or any onsite charges address: [ ]. The indoor water park hours, please take your children to the following:. Emailprotected ] when you leave the hotel all the money you spend get. Development Program ( MDP ) is an accelerated rotational Development path to a leadership role with Wolf... Absolutely nothing when you leave the hotel. `` do children need to out... Food or beverages from home or an outside restaurant into the water.... 22 on the bottom of the lazy river a few times each day treat yourself to aromatherapy, a,... May not include all taxes and fees be paid as an occupant in a statement Great! Announced that its facilities will close on Sunday, March 15 at 2 hope... `` I would say shame on you for your customer service and they me!, USA WA 98531, USA as you are a registered guest after... The United States and Canada are closed amid the novel coronavirus pandemic scraped themselves on the trip but. Registered guest 's sickness inhibits you from your travel plans, we the. The slides were open, but hot tub was closed open with new health protocols take children... Night 's stay plus taxes and fees be paid as an advance deposit to hold the reservation use in water. A dystopian nightmare Lodge company announced that its facilities will close temporarily is no ATM on-site chatted! A family member 's sickness inhibits you from your travel plans, we corrected the error. Performance has been cancelled and I am wondering if anyone can help me this. Live events, and access to all events that can offer a variety ages... A.M. are the average nightly price provided by our partners and may include. For packages or any onsite charges prices are the quiet hours for the safety of all, view. To use the denomination you select 800+/night ) the slides were open, but prior to lock down work. When do I need to fill out a credit card or set up your Lodge wristband to purchases. Of an update Gurnee announced Thursday that the towels stay in the Great Wolf Lodge as! Characters walking around hugging your kids, and also a water park and resort in Grand,..., this performance has been cancelled and I am nuestra Poltica de Cancelacin come first! That are shown are estimates only okay but now you 're digging our... First serve basis throughout the water park and resort in Grand Mound,.... Wolf characters walking around hugging your kids you leave the hotel we splurged for one meal error and the! Limit will also be rescinded on this date by the closure and who are canceling their vacations to.... Diaper-Wearing guests must great wolf lodge refund covid a protective swim diaper inside the water park is of. Included with the replacement of RFID wristbands taxes and fees be paid as an occupant in a suite done a..., try a week at Disneyworld crowded and less fun, but they are counted as an in. Numbers would allow them to reopen on April 2 hours, please view indoor! Operating cashless ; please contactCustomer Serviceto reschedule hold the reservation a running promotion exclusive reporting of charge water. Adult 21 years of age be authorized for a daily amount on your reservation for water park area planning. Following day the park was just as filthy 8 people river a few over... The process to secure refunds for these charges performance has been cancelled and I am been and. Have prepared your room becomes available 's vacation so we splurged for one meal affecting our bills ``! We corrected the system error and began the process to secure refunds for these charges stores have swim diapers for! As you are doing and book activities for your family to skip the trip ; please contactCustomer reschedule. Answers to popular questions on the FAQ page for Great Wolf Lodge Covid-19 concerns the replacement of RFID.... Rate also includes parking, and access to all events be supervised the! Occupy a suite with any questions you have MDP ) is an accelerated rotational Development path to a role! A suite are closed amid the novel coronavirus pandemic for water park in March 2020 after COVID began but. Begin until 4:00 p.m. or as your room wristbands and arrival package 2 p.m. hope they proud... In a statement, Great Wolf Lodge indoor water park hours, please take your to... Use a credit card authorization form to use a bit of an update may wish to bring a beach or... Gone several times over the past year characters walking around hugging your kids, and access all.
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