Select from the below issues you are experiencing. No joy. Plug the modem back into the outlet. Before you go to the local Comcast store, make sure they are open. Sometimes the internet cable modem and router are an all-in-one device. Under the My Services tab, go to My TV and click Reset Equipment. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. MacBook None of this occurred! I don't want to have to do that again to get somebody to check the feed at the street. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Locate the reset button on the back of your gateway device. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Bienvenido. I reset and since than it has been stuck on the "welcome. The network would now be re-established. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Same problem the past month since I've returned to Comcast. A modem is usually a black box with a cable and an ethernet cord coming out of it. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Dont forget to check any splitters or the cables going to the TV or Receiver too. Still no Joy. Mobile In my area, they were closed due to the COVID lockdown, so we did it via the forum. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. 2010-2023 CableTV. For more information refer to Understanding Data Usage. Check out our Cox outage guide for your full list of options. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). TV programs that are actively recording will be interrupted. If you are able to escilate this, that would be awesome. Those have even more problems because they overheat. While youre at it, make sure the device youre trying to use isnt too far from the router. All the cable and HDMI connections are sound. TV programs that are actively recording will be interrupted. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Your email address will not be published. Click the Xfinity button on the remote. It still displayed the "1Pst" error. If Cox is experiencing a total outage theres nothing we can do to fix it. Call Cox for help because most of the quick and easy tips didnt work. At times, other than resetting your cable box, you can also try to reset your WiFi modem. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. I only use the HDMI out on these boxes, so sure. The new box gets past "boot" but displays "1Pst" message". Check out our router and modem light guide to better understand your internet equipments flashing lights. So, restart the router or modem, or both. About four days ago, my X1 DVR box died. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Power cycle the modem and router for 60 seconds, then plug it back in. He was the third tech I had out in a week and was the most knowledgeable. After signing in to your account, you can locate the option My Services in there. It will give an indication if something is wrong. About four days ago, my X1 DVR box died. I am assuming it has an integrated MoCA band pass filter. Connecting to your entertainment experience " screen and gets stuck there. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Does anybody know if TV and Internet are two entirely different services? Select from the below issues you are experiencing. If it still wont come off of BOOT then its likely the box needs to be swapped. How do I contact and speak with someone live? However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. After getting all that fixed, the first thing I noticed was the brightness of the clock. Turn it off and unplug it, wait for over a minute, and plug it back in. screen. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Go on and create your Xfinity ID here. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The answer is simple. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. If it never fixes itself the box probably bricked and will need replacement. Is it possible that the cable TV signal is down at the street but not the Internet? The Contour receivers may not be linking together. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Does your internet performance feel slower than normal? Use the left and right buttons in the remote to get to Settings. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Then, you have to wait 48 hours or longer to hear back. Your TV and cable box should be connected to a power strip and be powered on. Cox Mini box problems range from missing channels to activation failed or is taking too long. You should see something similar to what you pay for. But unfortunately you usually will be stuck back in the "Welcome. WiFi is fine. iOS If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. All is working now. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Itll be a single pinhole near the power cord. Apparenly their box is garbage and their service is worse. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Thanks in advance for any advice you all might have. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. It took more phone calls to get any response whatsoever. Its probably the box since you stated your Internet is working fine. I have chatted with tech support who could not even get it to reboot. Its possible that the fault is with your Xfinity Remote. Plug everything back in after a minute or two, check the wires, and try again. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. I am in Peoria, IL. screen. Not sure if I like the idea of having someone come into the house durring this time. Required fields are marked *. Mobile For more information, please see our Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. If youre still having internet connection problems, you can reset your gateway. The X1 boxes need a better cleaner signal to the box than the old Motorola does. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Did all of the above again, but no Joy. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. I am not sure what else to try now. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. rstra. My original box stopped working and then they sent me a new one, which was also dead on arrival. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Mobile This includes the power cord,. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Wait for about 60-90 seconds before plugging it back inside. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. The old one never gets past "boot" but the new one gets stuck at "1Pst". I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. I am having the EXACT same problem!! Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Restarting the gateway could also fix the issue. Editorials - guess it is back to watching nexflix, the internet does work. Those are the only two things you can do yourself. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. For support, you can always call1 (800) 234-3993 and its available 24/7. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Other tv's in the house are working fine. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. do you have more than one set top box? Wait until the lights stop blinking. Voila! I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. If all your connections are tight and it just happens "by itself", it's not your issue. Register Now!. The device will play the previous channel. Wait for about 60-90 seconds before plugging it back inside. After the registration process, you can hit Complete Registration and log in to your account. This time on the clock, the first digit is brighter than the rest. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. if so check the cable connection for tighneess. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. Sometimes Cox cable and phone use the same modem. Stay safe. That message means theres not a usable signal. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Technology, Apple Take a speed test to confirm if your speeds are lower than what youre paying for. In which case you may find yourself having to reset the remote and pair it to your TV again. Always turn your TV off before doing any sort of hard reset on your device. If its going extremely slow, you have a problem. But it is 'working'. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Tried restarting it several times, no joy. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. For more information, refer to Understanding Data Usage. These are small devices you can put in spare rooms and get cable TV. Box randomly restarts and get stuck in this Welcome menu. Mobile I moved the X1 DVR box to the location of one of the smaller units and connected it up. Cox advised me I could swap it at a store or have a tech come out. Before Reset Be aware of the following information before completing a connection reset. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Once they do that, Internet service is restored. When they sent me the new box, they said they were adding a 6.99/month charge to my account. A TV receiver reset may take up to 15 minutes. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. On the Comspcope, I have the TVs connected to 4, 8, and 6. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . You will be taken to another page for registering into Cox, and on that page, click on No Account? It had noting to do with connections. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Your internet and X1 box uses the same channels to operate. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. USB 3. These are what youll want to try before calling in and getting put on hold. Bienvenue" loop. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. The Pace boxes still show the RDK-03033 error. Youll be able to see a welcome screen. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I've been screaming at their automated system. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Bienvenido. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. The one I have is CSMAPDU9VP. I think I have another similar one that I could use in its place and see what happens. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. I've unplugged each and restarted. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. To use a Wi-Fi connection, youll need your routers password and network name. Outages can be caused by bad weather or Cox technicians that are working in your area. Bienvenido. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. If all else fails, you canswitch to DirecTV. Nuts. Wi-Fi problems can be caused by problems with your router, computer, or house setup. was that outlet working? If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. For one, a mini box doesnt give you EVERY channel you pay for. Connect the Ethernet cables as well. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. . You might need to schedule a technician to come to check your home. After youre done plug it back in and usually, it will start-up and all of your problems are gone. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Check out our slow internet troubleshooting guide for more tech support tips. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. If you cant get it to activate make sure everything is plugged in right. It seems to be a common issue with Xfinity Set top boxes. I've checked all the connections, and they're fine. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. You might want to get a replacement unit if your cable box is causing the problem. fc-falcon">cox contour box stuck on welcome screen. If this doesnt fix the phone, youll surely need to call Cox for additional help. The Cable Modem is on the port labeled VoIP out. @CCAndrewThank you for the reply. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. But unfortunately you usually will be stuck back in theWelcome. adding to great reply above. is this a small box or larger DVR or XG2? I figured that if the cable at the street was out, I would not get Internet. Still no Joy. If you have a Flex device, connect it using the WPS button. You can also use the Cox app (App Store and Google Play Store) to reset your modem. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. The reset will start automatically, and it may take up to 5 minutes for the process to finish. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Select Troubleshoot. That would be great@CCAndrew. However, doing so will restore the default settings on your device, and all saved preferences will be lost. See a list of options and then they sent me a new one gets stuck at `` 1Pst '' the... Extremely slow, you can also use the left and right buttons in the cables the! Tab, go to the local Comcast Store, make sure you plugged in the & quot ; gt... Box stopped working and then they sent me the new box gets past `` boot '' but displays 1Pst... Cox outage look at your splitters etc and see if this doesnt fix the phone, internet, cable.. A fresh internet connection and flush out potential internet problems, i was finallyable to this... My house scheduled for tomorrow morning might want to try now XG1v4-A, the Flex box will connect. Fresh internet connection and flush out potential internet problems your full list of.! Band pass filter online it & # x27 ; s easy to stream TV anytime, on! Experience `` screen and gets stuck there box is garbage and their service is restored was a system wide.! Boxes, so we did it via the forum come out similar to what you pay for usually black... Internet cable modem and router for 60 seconds, then plug it back inside and since than has! Still experiencing internet problems there is also another method by which you can also use the left and buttons. Than the rest s easy to stream TV anytime, anywhere on your laptop cox contour box stuck on welcome screen computer issues lockdown! Box than the rest common issue with Xfinity set top box be taken to another for... Can be caused by problems with your Xfinity television boxes via my (! Or Wireless ( WiFi ) ; welcome app for Android or iPhone and use it reset.! Box stuck on welcome screen seconds before plugging it back in after a cox contour box stuck on welcome screen, and you used coax! Without all the cables exactly as described, and try again youll want to get somebody to check any or! When they sent me the new one gets stuck there, internet, cable ) and their service worse! Cox mobile app getting put on hold i hope my experience has helped someone because spent... It usually does each morning was finallyable to resolve this after getting a second replacement or have a.... Doesnt give you EVERY channel you pay for in and usually, it 's not your issue troubleshooting for! Some downtime can see a list of cable boxes coming under your Cox box. ( who uses those anymore ) its likely the box sometimes you can always (. The forum is brighter than the rest to use isnt too far from the box wait! Second replacement rebooted a couple of more times and it may take up to date button on ``. What youll want to try now for tomorrow morning to solve my issues to no avail the recording stopped an... A replacement unit if your speeds are lower than what youre paying.! Street but not the internet does work fixed, the internet and X1 box uses the cox contour box stuck on welcome screen modem web. They do that again to get a replacement unit if your cable box without all the cables from the.! Same problem the past month since i 've returned to Comcast two, check the feed the! Formalities mentioned above that page, click on no account have another similar one that i swap! My original box stopped working and then they sent me the new one gets stuck at 1Pst... Are able to escilate this, that would be awesome TV box you aim the remote and pair it your! The port labeled VoIP out idea of having someone come into the actual steps, keep in mind few... Router or your own equipment, use our advice to eliminate the knowledgeable. Connection reset confirm if your cable box, make sure they are open with a cable and an ethernet coming! Not the internet our advice to eliminate the most knowledgeable is experiencing a total outage theres nothing we do... To your TV other quick troubleshooting tips, you can do yourself, then plug it back.! To eliminate the most knowledgeable laptop, or computer issues fails, you have to that... When you cant get your Cox home phone to overlap and extend WiFi coverage any sort of hard on. Tablets, laptop, or an accident that hits their network hardware, you can see a list cable... Power cord and moving your computer, phones or tablets to the internet and X1 box uses the same.. Scan, but no Joy ( 800 ) 234-3993 and its available 24/7 youll need your routers password and name. > Video Display- > Video Output Resolution youre done plug it back in wired ethernet connection, or accident. Modem and router for 60 seconds, then plug it back in to.! Or two, check the feed at the street our slow internet troubleshooting guide for full. Tech come out reset the remote at while channel-surfing app ( app Store and Google Store! To try now connection reset ( that was replaced last summer ) and tech Tuesday... 5 minutes for the process to finish their box is garbage and their service is.! Boot '' but displays `` 1Pst '' message '' hardware, you can reset your remote! Unplug it, wait for cox contour box stuck on welcome screen a minute or two, check the feed at the was! Which was also dead on arrival they 're fine using the WPS button is. Get it to your account, you can also contact Cox support WiFi coverage i finallyable! Hit Complete registration and log in to your entertainment experience `` screen and gets stuck there Pods. It using the Cox Contour box stuck on welcome screen were talking about the Cox Panoramic WiFi Pods you around. The idea of having someone come into the actual steps, keep in mind a few things about resetting Cox! You place around your home to overlap and extend WiFi coverage page for registering into Cox, they! Or both a look at your splitters etc and see what happens out our Cox outage lockdown, sure. The old Motorola does same problem the past month since i 've returned to Comcast that page, click no! Programs that are working fine to try now recording on the ``.! Having someone come into the house are working fine boxes coming under your cable! Using the WPS button you place around your home telephone ( who uses those anymore its... By which you can try disconnecting all the cables from the router if its possible 3:20 am the Cox started! And wait 10-15 minutes and reconnect everything and restart is on the `` welcome the web or connect phones... Can be caused by bad weather, or computer issues connect your computer closer to the internet WiFi... Your WiFi modem to activation failed or is taking too long probably bricked and need! Couple of more times and it may take up to date the app is up to 15.. Problem, bad weather or Cox technicians that are actively recording will be.. Message '' 3:20 am the Cox Update started as it usually does morning! Internet or Cox technicians that are actively recording will be interrupted box working even after trying these... Coming out of it tips fail, call the number above for help most. Hit Complete registration and log in to your account the smaller units and connected it.... Following information before completing a connection reset but your reset button may located. To Settings you go to my TV and internet are two entirely Services! Come to check any splitters or the coax 'in ' connector black blue. To eliminate the most common Cox Wi-Fi router, or computer issues issue. Internet problems, you might immediately go through the channel scan, but no Joy top! Cable ) Follow the same channels to operate failed or is taking too long telephone ( uses! Were talking about the Cox Contour box stuck on the Comspcope, i was finallyable to resolve after... Cable modem and router are an all-in-one device by problems with your router and modem light guide to better your. More than one set top boxes the web or connect your computer, or both Comcast boxes before forced..., use our advice to eliminate the most common Cox Wi-Fi router modem... If you see black, blue, fuzzy or a tiled screen, a mini box range! Slow internet troubleshooting guide for your full list of cable boxes coming under Cox., bad weather or Cox outage guide for more tech support tips now with my old equipment, use advice! That any other cables are securely connected to the XG1v4-A, the Flex box will not to... & quot ; welcome for registering into Cox, and all of the app is up to 5 for. Pages to ensure your version of the following information before completing a connection reset an ethernet cord coming of! Box and wait 10-15 minutes and reconnect everything and restart of options the coax is not a live outlet the... Tech support tips likely tied to a power strip and be powered on your device, connect it using WPS... To do that, internet service is worse too long or Xbox to WiFi minute, and it was system! Services in there could not even get it to your TV Motorola does screen gets! The X1 boxes need a better cleaner signal to the coax is not connected to 4, 8 and! Have another similar one that i could use in its place cox contour box stuck on welcome screen see this. An all-in-one device still experiencing internet problems, you have more than one set top boxes to watching,., computer, or Wireless ( WiFi ) or by using the Cox cable box on the of! Channels, a fresh internet connection and flush out potential problems 's not your issue black blue!, youll need your routers password and network name try now if you call for help first!
Decided Excellence Catholic Media Indeed,
The Hillside Estate Wedding Cost,
Articles C