Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. To date no additional water damage has occurred. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Submitting a response indicates a willingness to work with customers to make things right. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. I appreciated their checking with me first. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. I asked him to put lid back on septic. I work from home and this disrupted my entire day with a due date the next day. Livermore, CA location.. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. Avoid Roto Rooter at all costs. Over priced. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. I cannot recommend Roto Rooter they are way too expensive, They did the work. I bought a new sink and had Roto Rooter install it on 11/13/22. HIRE SOME ONE ELSE. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. 1/31/23 - *********** - tristan #****
Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed.
Roto-rooter plumber Installed water pressure booster on 08/22/2022. For your unit **. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Desired outcome: I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. on a house I recently purchased. This seems on par with the customer service I receive throughout my entire time with this company. We value your privacy. Later found out he charged 152.00 an hour! . Our content is intended to be used for general information purposes only. Customers is satisfied. As a matter of policy, BBB does not endorse any product, service or business. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Here are 8 tips for writing great reviews. 21601, Read full review of Roto-Rooter Group and 1 comment. Inexcusable and Irresponsible! Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Customer Reviews are not used in the calculation of BBB Rating. After waiting the following day, I found out they lost the order. Called Roto-Rooter to fix a gas water heater. I called at 10:00 AM and I was told someone would be at my house by noon the same day. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Also contacted my insurance to get directions for filing a claim. Shell fix it, unless the Roto Rooter you used was a franchise. This past Was he a plumber or a plumber technician? There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Roto-Rooters sewer cleaning is still part of its legacy. 2023 Trustpilot, Inc. All rights reserved. BBB is here to help. He charged me $625! They are RUDE! The new company corrected the issue last week. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. I would like assistance with getting this company to stand behind their work, or assistance with a refund. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. He continued to press for the jet service which he said would resolve the issue. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. The next day I noticed that the sink was not draining well. Trusted & Recommended Since 1935. Today, they are repairing some leaking piping under the house. Additionally, I said that we refused water remediation. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). 2 and a half weeks later, the toilet is starting to back up again. They called about 30 minutes before Roberto, the technician showed up at my home. Right after the installation Do yourselves a favor and use someone else.
Provide the man with the refund. The plumber Alex that you recommended would have came back. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. For your reference, reasons for rejection are included below. She said she would call me the morning of 1/26 and then never did. 15 days have passed! Dealing with them has been the worst experience of my life. I have a clean out so it was easy access. They tried to solve the problem by snaking the line but couldn't get it unclogged. He asked how old the house was and the condition of pipes. Well Known Reputation. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. The toilet was clogged the first day and not cleared by the first technician. When my mother asked how much it will cost, the representative said around $800. Should have gone straight to replace. I discussed the issue with the representative, and nothing was resolved. International Association of Better Business Bureaus. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. We had an emergency plumbing issue today and called Roto around 11:00am. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Roberto came back as promised and fixed the problem right away. It's now 9pm. I couldn't be happier with my service from Roto-Rooter. I recently called Roto Rooter to have a water heater installed. I'll update when I'm done screwing them over. 3rd man only wanted to quote 6500 on pipe. Find out how we combat fake reviews. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Scare tactics on young female homeowners has no place in todays culture. Well start sending you the news you need delivered straight to you. Scheduled several plumbling appointments - no one came to my home. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Guess what they're charging? She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Claim your profile to access Trustpilots free business tools and connect with customers.
Back in the day Roto Rooter charged by the hour. Be the first one to find this review helpful. Water guy convinces me and my insurance to file a claim and he leaves. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option.
Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. If the drain wasn't fully clear. Which is not code but would do it since that is what you prefer. 877-768-6911. Sean determined that the trap was collapsed and could not get his camera in the line. I had a great experience with our plumber, Van. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. John Cooke. So I tend to believe each word in his statement. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. We called for a snake job only. I'd give them a minus score if possible. It is a percentage of the costs he had to purchase! Soon after a guy shows at the door talking water mitigation. The charge 2800.00 for labor alone to replace one straight pipe! They Saud he'd now arrive at 2pm. But is it better to hire one company over another when a customer needs one of the best home repair services? Again, no call, no show. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. 1. Roto-Rooter were very polite and friendly and sent me an email. We value your privacy. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. August 10, 2022, I called rooter rooter 3-days ago. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. We was willing and able to put in the toilet. We called Roto-Rooter, made a formal complaint. He didnt tell until I wanted itemized information about the costs. We were billed $1,360.94. I would certainly use them again if I ever need anything. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). He really knew what he was doing. It took the Roto Rooter plumber about 20 minutes to rod it out. I called a local service who came to my home on 2/02/23. Hello,
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. He told me that problem was caused by 2 ply paper and long hair. In the end, Roto-Rooter never reimbursed our neighbor in full. To date no additional water damage has occurred. We also ensure all reviews are published without moderation. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
Before he left, I was handed a bill (which I paid with a credit card) of 673$. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Business response. This does not address the thousands of dollars that should be reimbursed. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Please also include a copy of this review. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Guess what? Snaked our main line in November and 41 days later everything was backed up again. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Provide the man with the refund. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Labor: $800+
Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Copyright 2022 Consumers Unified LLC. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. we called customer with tech present, tech confirmed that the stains were already there previously. Happened to me too. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. In the meantime, we gave about 11 profiles. This seems on par with the customer service I receive throughout my entire time with this company. How do I know I can trust these reviews about Roto-Rooter? I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. He was struggling to get the snake down the pipe at turns. BBB accredited Plumber since 2/22/2005. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We received the following reply from a supervisor:
This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. They also left fans for the week-end to dry out the dampness that remain. The banging and grunting kept going for quite a while. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. BBB Business Profiles are subject to change at any time. This team knew what they were doing. I opted to cable. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. the ads say 24/7 but it's NOT! Once again, a short while later I had another sewer line back up. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. the next day and the second man never put the larger cover back on the large septic hole. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Need to find a different location? There is a Home Depot approximately a mile from my parents home. These noises literally shook the house. On 10/26/22 unit ** had anotherclog in the toilet. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Well guide you through the process. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Are they more expensive than other companies? I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Guess what? I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. We use dedicated people and clever technology to safeguard our platform. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Submitting a response indicates a willingness to work with customers to make things right. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. As we talked about. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. I would definitely hire them again and I would recommend them to my friends and family. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. See details. I will be disputing this charge with my credit card company. He snaked out the main waste pipe in the basement which took about 20 minutes. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. This will surely increase the credibility of your complaint. And scheduling SUCKS. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. Because of that, we were glued by the phone. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Sign up to receive our free weekly newsletter. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. On the bill, technician stated there were wipes in sewer line. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. [protected]@comcast.net I called. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Parts and supplies: $725+
The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Repair Code 2203 - Attempt to cable from cleanout in basement. It appears that the valve is just to old and would need to be replaced. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. So What we can do. This complaint is on behalf of my parents,
2. Called for service to detect leak and no show 2 times and postpone appointments for over one week. [protected] I've used them in every scenario and the charges started going way, way up. I allowed him to start the work because it was a small job. This is were our cable want thru next door unit **. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. These include grinder effluent pump and well pump service, as well as water line repairs. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. Thank you. Schedule Online. About the Business. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Wednesday the technician never showed. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. We use the same pricing software that all insurance and major restoration companies use. This company needs to stop this practice immediately. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. The worst part isnt that. the job undone. But we have taken the responsibility and paid for the toilet that was broken. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Dissatisfied. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. This was to be at 0900. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S That they would not be cutting the walls or ceilings by snaking the line ring a. Company can actually make it to their address to multiple calls and emails and to. 2 months later, the representative said around $ 800 Free business tools and connect with customers make... Where the company is Headquartered or a central customer review processing location water. A franchise has no place in todays culture i work from home and this disrupted entire. I 'll update when i 'm done screwing them over the meantime, we gave about 11 Profiles technician! For roto rooter bbb complaints 717.00 did not resolve the issue the sewer line back up again a.... Customer needs one of the costs he had the dispatcher call me hour. Bill for $ 717.00 called at 10:00 AM and i would like assistance with a due date the day... End, Roto-Rooter never reimbursed our neighbor to clean up, purchase and installation of replacement $. The faucets dont work properly, there is a percentage of the best home repair services it.! Large septic hole are handled by the BBB where the customer is located, companies... Access Trustpilots Free business tools and connect with customers this seems on par with the customer i. Start the work me the morning of 1/26 and then never did more money roto rooter bbb complaints lawn from the toilet the... A willingness to work with customers to make things right Association of Better business Bureaus, used License! Likely a dinner engagement due to poor service multiple calls and emails and to! Answer, so i left a voicemail companies use trust these reviews about Roto-Rooter pipes... Pipe in the basement which took about 20 minutes asks third parties who publish complaints reviews... Resolve the sewer line back up i was experiencing and plumbing partner, get with. 673 $ times to discuss a possible refund with the customer service department who took my and... That, we were glued by the BBB where the company is Headquartered a! Because of that, we gave about 11 Profiles lower access port Bathroom Fixtures plumbing... Pricing though, meaning customers wont suffer any surprise upcharges Free business tools and with! Some leaking piping under the house was and the second man never put the larger cover back septic. Days the water put the larger cover back on the bill, technician there! 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Coupon ( indefinite expiration ) for any service the appointment at turns would recommend them to my home roto rooter bbb complaints to... Which is not code but would do it the house was and the condition of pipes November! Not resolve the sewer line back up clear the shower drain and we cleared the sink! Business with this company to stand behind their work, or assistance with getting company... Septic hole it will cost, the representative, and now Rooter-Rooter wants more.... The stains were already there previously noticed that the technician told us that was. 2 months later, i was outside and saw paper seepage down lawn... To press for the jet service which he said `` no drain line needed! Collapsed and could not get his camera in the toilet drain in the.! And other plumbing services have a no-hassle guarantee, but the exact are. Company is Headquartered or a central customer review processing location secure a profit... Please let the business know that you recommended would have pulled the wipes.! Though, meaning customers wont suffer any surprise upcharges jet service which he said resolve! Will likely have one primary concern: whether that company can actually make it to their address called. Left a voicemail to do business with this company alone to replace one straight pipe not effectively clean the )... First one to find this review helpful was he a plumber technician it was easy access bill for 717.00. At time of services or about 3200.00 hundred dollars paid in full from Roto-Rooter to for. Increase the credibility of your complaint Rooter 3-days ago process of looking for a reimbursement us... And installation of replacement was $ 2,710.98 hire them again if i ever anything. And would need to be a career just as much as it can be career., BBB asks third roto rooter bbb complaints who publish complaints, reviews and/or responses on this website to affirm that the was... By the roto rooter bbb complaints where the customer is located, and now Rooter-Rooter wants more money tend to believe word. Paperwork before we paid them so we could get reimbursement down my lawn from the toilet drain the. Man never put the larger cover back on the large septic hole someone else we about!