Before that, DeFeo held various roles of increasing responsibility leading communications teams at The Home Depot from 2003 to 2011. Scott Long Managing Director. Steve Johnson will undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. Get this delivered to your inbox, and more info about our products and services. Another factor driving this reorganization is Kurt Staches decision to leave American later this year after 25 years of distinguished service. Senior Executive Leaders. Read more: An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. Tony Roach is the Senior Vice President of Marketing and Customer Experience for Dallas-based Southwest Airlines, the nation's largest airline. It is not the responsibility of any advertiser to ensure that questions are answered. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the companys stock is included in the S&P 500. Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. 2023 CNBC LLC. About American Airlines GroupAmerican's purpose is to care for people on life's journey. Raja earned a bachelors degree in humanities from The University of Texas at Austin, a masters degree in teaching from Johns Hopkins University and a Master of Business Administration from Georgetown University. Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. She is an advocate for advancing women in the aviation industry and has partnered with the Fort Foundation to expand Americans female leadership pipeline through targeted recruitment efforts. Alice Curry, Vice President of Customer Care. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Kurt will be joined by Bridget Blaise-Shamai, VP of Loyalty, who has also decided to leave American later this year, and has agreed to work with Kurt on these projects. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002. He paid Vantage $18,536. Julie has been Vice President of Customer Experience and Reservations and becomes Vice President of Customer Experience . Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. Previously, DeFeo served as Vice President of Global Communications for American since August 2015. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Steve earned his Master of Business Administration and Juris Doctor from the University of California, Berkeley. Ramp Agent Career. In that role she was Vice President, Human Resources for Amazons Devices & Services, Corporate & Business Development, and Advertising & Entertainment business segments. Previously, he served as Senior Vice President, Revenue and Senior Vice President, Network Strategy, where he was responsible for network and alliances. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. Women Leading Travel & Hospitality Virtual Exchanges, Webinar: The Secrets to Landing a Board Seat, Webinar: How to Help Your Team Build Mental Resilience. From 2019-2021 he represented the United States as a member of the Asia-Pacific Economic Cooperation Business Advisory Council. These forward-looking statements may be identified by words such as may, will, expect, intend, anticipate, believe, estimate, plan, project, could, should, would, continue, seek, target, guidance, outlook, if current trends continue, optimistic, forecast and other similar words. She has a proven track record of leveraging human capital expertise and business acumen to translate strategic . Please join me in wishing Alice, Chris and John the very best as they move to the next chapter in their lives. "Jonathan D. Snook was appointed Senior Vice President - Customer Service in January 2013, and is responsible for managing all aspects of American's global team focused on the customer experience, from reservations and airport operations to inflight service and baggage handling." Sean Bentel Manager, customer relations (817) 967-2116 Read more: An airline pilot reveals the meanings of 23 code words passengers don't understand. Consumer Alert: No more automatic refunds for skipped ports? In September, nearly 83% of American's flights arrived on time, its best month since November 2017 and more than 4 percentage points higher than the year-earlier period. American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months. Alice graduated from Southern Methodist University with a bachelors degree in marketing and political science in 1996. But fewer than half have been on regional carriers in 2022. Kerr will also continue oversight of American Eagle operations, the regional network responsible for approximately half of Americans departures. Using Samsung devices, the pilot program has 40 of American's 10,000 flight attendants tapping and scrolling through data such as seat assignments, requests for special services, and a customer . Kurt Stache, senior vice president of loyalty and marketing, will take on passenger experience management, which Philiopovich previously handled. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. Hertz billed her for eight extra days on her car. In addition, the following individuals will be joining Americans senior leadership team: Current President and Incoming CEO Robert Isom said: These executives are all extremely capable and experienced leaders, and together, they form an unstoppable team. Currently, American Airlines does not offer a phone number to contact the customer relations department. Maybe a rethinking of operational management might have been the proper way to express the dismal actions of late. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. Average American Airlines Vice President yearly pay in the United States is approximately $56,480, which is 62% below the national average. And they all embrace and live our purpose of caring for people on lifes journey. you have to be kidding me David Seymour, who was responsible for Americans disastrous operation last summer and whom the airline was unwilling to make COO in last falls leadership reorganization, becomes Chief Operating Officer. Parker at his finest hour. Vrbo took my $1,270! Ralph will replace Dec Lee, who is announcing he will retire from American after nine years with the airline. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. sending an email to the CEO of american airlines 8 years ago Save I have been flying for close to 4 million miles on AA. She has since held numerous positions in Marketing, aa.com, Distribution and Inflight Dining. Thank you for all you are doing to take care of each other and our customers during this time. Following months of delays, cancellations, and outrage from its most loyal passengers, American Airlines announced a reshuffling of its executive leadership team surrounding everything that contributes to the overall experience of its passengers. Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. Prior to this role, he was Country Manager for American Express Canada and President and CEO of Amex Bank of Canada. The most logical person to complain to, IMO, would be: Jonathan D. Snook, Senior Vice President Customer Service who manages all aspects of the customer experience from reservations and airport operations to inflight service and baggage handling. We'll redirect you to the home page of the country / region site you choose. Frankfurt am Main, Hesse, Germany. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. This site is for entertainment purpose only. But whats this $452 bill? CHICAGO, May 28, 2021 /PRNewswire/ -- United announced today that Chief Customer Officer Toby Enqvist has been named the airline's newest executive vice president. "Toby leads with the unwavering purpose of being United's top customer advocate and this promotion . Read more: The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. She began her legal career as a clerk to Judge Merrick Garland of the U.S. Court of Appeals for the D.C. Top American Airlines Employees James McClain PresidentandCEO Red Oak, Texas, United States View 3 aa.com bellsouth.net hotmail.com 4 530-867-XXXX 972576XXXX 972352XXXX 954-450-XXXX Jessica Tyler Vice President, Integrated Operations Center Southlake, Texas, United States View 3 aa.com gmail.com gallup.com 5+ 817-726-XXXX 817-800-XXXX 402-991-XXXX Howard joined American Express in 2004 in New York as a Vice President in the Strategic Planning Group. American Airlines Customer Relations4000 E. Sky Harbor Blvd.Phoenix, AZ 85034. , Opens another site in a new window that may not meet accessibility guidelines. Rutherford is the Chief Administration and Communications Officer for Dallas-based Southwest Airlines, the nation's largest airline in terms of domestic Customer boardings. In 2015, its stock joined the S&P 500 index. Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. Seymour holds a Bachelor of Science degree in mathematical science of operations research from the U.S. Military Academy and a Master of Management degree in marketing and transportation from Northwestern Universitys Kellogg School of Management. @Austin797. If you are unsatisfied with how American Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The airline reported an 82.9% on-time performance rate for September it's best monthly performance in nearly two years. American Airlines Group MD 5651 P.O. Find contacts: direct phone number, email address, work experience. American Airlines says former CEO Doug Parker is also retiring as chairman in April Feb. 11, 2023, 1:47 PM ET (AP) Plane being towed at LA airport collides with shuttle bus Federal officials are investigating a collision between a shuttle bus and a jet being towed at Los Angeles International Airport American Airlines. While some continue to call for changes in the C-suite, the changes announced on Thursday reflect a major shake-up in the reporting and oversight structure of the people who manage the day-to-day at the airline, which more directly effects operations and experience. The promotion is effective immediately. Shes built a career on delivering an excellent customer experience, and we cant wait to welcome her to the AA team, an American Airlines post on LinkedIn said. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Additional executives will report to the four senior vice presidents. Tony's organization is responsible for driving Customer demand, evolving . Each of these individuals will report to me. please contact our team at Elliott Advocacy through this form. There is no question this is a time of unprecedented change. de . As we head toward the peak summer travel period, our customers and team members will benefit from Alices leadership and commitment to providing a world-class customer experience.. They canceled my flight. Customer Service Manager, Airport Customer Experience. Contact Customer Relations If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact. Executive Vice President of Daily Operations Greg Wells is retiring from his current position and will move to an Advisor role, effective March 1. Most recently, he served as Senior Vice President of Global Government Affairs of American, a position he has held since August 2017. The airline is reshuffling top executives, streamlining reporting after Philipovitch's departure, scheduled for year's end. However, there have been indications that the airline is turning things around. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Prior to joining America West, Kerr served in various financial planning and analysis positions with Northwest Airlines. The link between network and revenue will never be more important than over the next 18 to 24 months as we rebuild the airline. They were dumbfounded by my call. Previously, DeFeo served as Vice President of Global Communications for American since August 2015. Americans operational performance has been at the bottom of the industry under his watch. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Leibman joined American in 1994 in the Revenue Management department. Kerr will also continue oversight of American Eagle operations, the regional network responsible for approximately half of Americans departures. American Airlines information: contacts, address, founders, CEO, services, and products American Airlines is a multinational company founded on April 15, 1926 with its headquarters located at Fort Worth, Texas, U.S. and key people behind it being Doug Parker (chairman & CEO), Robert Isom (president), Elise Eberwein (executive vice president, people and communications) and Stephen Johnson . He is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. The changes will mean Isom will have four direct reports, down from five, since American won't replace Philipovitch. About American Airlines GroupAmericans purpose is to care for people on lifes journey. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. In these roles, she served as each businesss chief human resources officer with responsibility for all aspects of human resources, including recruiting, organizational design, training and development, diversity and inclusion, and employee relations. About American Airlines GroupAmerican Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. On April 25, AAdvantage was named Best Elite Program for the Americas at the Freddie Awards, one of the most prestigious honors for loyalty programs in the travel industry. Previously, she was Senior Vice President and General Counsel for American, a position she held since September 2019. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. A spokesperson for the airline told Business Insider that the realignment will allow for better oversight across the airline's business, particularly areas that tend to be consumer-facing. The ACA . Prior to that, he was Senior Vice President and Chief Financial Officer of America West Airlines, a role he began in 2002. Vice President Customer Care @ American Airlines Managing Director, Customer Loyalty and Insights @ American Airlines see more Education Cornell University - S.C. Johnson Graduate School of Management MBA 2000 - 2002 Southern Methodist University BBA 1992 - 1996 Skills Revenue Analysis Airlines Sabre see more View Alice's Email & Phone (It's Free) Flight Attendant Trainee Greek and English Bilingual. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. Titanic, hmm, I am thinking the Hindenburg, but the idea is the same. Additionally, Jim Moses will reassume responsibility for Premium Guest Services. Check out our directory. Prior to being named Chief Operating Officer in 2020, Seymour served as Senior Vice President of Operations. She is on the board of Acuity Brands and volunteers for a number of local organizations, including the So SMAART program, where she works with minority girls ages 9 to 12, teaching them about technology and life. He previously served as executive vice president of strategic planning at Dish Network Corp., a broadcast satellite service provider, from December 2015 to January 2018. . Chief People Officer. American Airlines chief customer officer Alison Taylor will retire, with . Seymour graduated from the United States Military Academy in 1986. $34K-$51K Per Year (Glassdoor est.) Loyalty will be left in the hands of Rick Elieson, currently head of cargo who once ran AA Vacations and for three months worked on the AAdvantage team in 2006. David Seymour will assume the title of Chief Operating Officer. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. "The changes we're announcing today will help build on that momentum and ensure we're operating better than ever by increasing coordination across all operations functions," Isom said. 3:33 PM on Feb 23, 2023 CST. Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. Complete the online Customer Relations form The information we'll need: Your contact information, mailing address and email address Your confirmation / record locator or ticket number Ron DeFeo is Senior Vice President, Chief Communications Officer. Circuit and to Justice Stephen Breyer of the U.S. Supreme Court. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Feb. 2022-Heute1 Jahr 2 Monate. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. Save my name, email, and website in this browser for the next time I comment. These forward-looking statements are based on the Companys current objectives, beliefs and expectations, and they are subject to significant risks and uncertainties that may cause actual results and financial position and timing of certain events to differ materially from the information in the forward-looking statements. From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. There are mice in my vacation rental! Why is it taking so long to get a cruise refund? Don has spent 20 years at American contributing in Network Planning, Alliances, Revenue Management and, most recently, heading up the Revenue organization. And losing one of the most talented and well-respected operational executives in Suzanne Boda is a crushing loss for the airline. Sign up for our newsletter for the latest tech news and scoops delivered daily to your inbox. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. He began his career with Teach for America in 1999 and taught for three years in Baltimore City Public Schools. David has been serving as our SVP of Operations, and prior to the start of the pandemic, we had been making extraordinary progress across all of our key operational goals. Kerr serves as the Vice Chair. Use our online Customer Relations form for a faster response than sending a letter through the mail. American Airlines Vacations Contact us by mail. All of this starts with getting our operations and commercial leadership structure set. Before that, he worked for four years with Ketchum, a public relations agency. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. Audra is a transformational leader with 12 years of experience in the HR field. Sally Holtgrieve is the senior editor at Women Leading Travel & Hospitality. Our airport operational leaders will report to Jim Butler: Joe Taney, SVP of DFW Hub Operations; Juan Carlos (J.C.) Liscano, VP of MIA Hub Operations; Ralph Lopez, VP of CLT Hub Operations; Jim Moses, VP of PHL Hub, JFK, LGA and BOS Operations; Donna Paladini, VP of Field, DCA, LAX and PHX Operations; and Franco Tedeschi, VP of ORD Hub Operations. Jessica Tyler Vice President-Operations Innovation & Delivery Earl Barnes Managing Director-Customer Technology Stephen L. Johnson Executive Vice President Vasu Raja Chief Commercial. Steve earned his Master of Business Administration and Juris Doctor from the University of California, Berkeley. And if you are cutting 30% then obviously people will have to assume more duties. Kurt has held a variety of leadership roles for American in the United States and abroad, including Revenue Management, Sales, Finance, Alliances, Loyalty, Marketing and, most recently, heading up the Customer Experience organization. With todays announcement, Gatten will assume oversight of the airlines properties and corporate real estate portfolios, including overseeing all airport properties and leases and corporate facilities. Executive Vice President and Chief Financial Officer. Vice President - Backcountry Aviation, Inc. . She will report to Kerry Philipovitch, Senior Vice President of Customer Experience. Jobs Salaries Interviews. But why cant I get a refund? In her new role, Alice will lead a team of 7,500 global professionals in Reservations, departments that oversee flight availability and monitor operations, Central Baggage Resolution and Customer Relations who are focused on providing a world-class experience for Americans customers before, during and after their travels. Airline President Robert Isoms full note to employees about these changes follows: Last week, we launched a voluntary early out program for our management and support staff team members. Banner advertising, in contrast, is paid for by advertisers (we do not directly control the banner advertising on this blog). After numerous discussions with leaders and key stakeholders across the airline, we have finalized a new leadership structure for the operations and commercial organization. Link opens in new window. Phoenix, AZ 85034. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. hours: 9:00 a.m. 5:30 p.m. (CT) Monday Friday, Reservations and ticket changes The officers who will serve as Alisons direct reports are Janelle Anderson, VP of Global Marketing and Digital, and Julie Rath, VP of Customer Experience and Reservations. Truelove describes herself as an organizational leader and influencer who develops and executes collaborative, complex strategies consistently resulting in high performance globally, across end-to-end customer experience support services. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. she was Amazon's Vice President of Human Resources . Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has []. In an internal email reviewed by AirlineGeeks, American Executive Vice President and Chief Information Officer Maya Leibman wrote that "bookings are up by 150-400% compared to last year and within a few points of 2019," adding that "bookings last weekend were higher than they were in 2019." She succeeds JonCarlo Gulbranson, who was previously named Vice President of Operations and Crew Performance. Labor disputes at American Airlines and British Airways put travel plans at risk, American Airlines charges sailor a fee for flight change. From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. The estimated total pay for a Investor Relations Vice President at American Airlines is $125 per hour. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. Our job is to give them the tools to care for customers on their journeys with us, and we know with this superb group of six leaders at the helm, we will deliver.". Andrew Watterson. Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. American has blamed and filed a lawsuit against its mechanic unions, alleging that employees are deliberately slowing down work or exaggerating issues that do not affect safety in an effort to influence new contract negotiations. John has been with us for almost 45 years and has been an outstanding leader for our team. Most recently, she served as Managing Director of Customer Loyalty and Insights, where she was responsible for leading American Airlines AAdvantage program. Salary information comes from 8 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Please enable JavaScript to fully experience this site. NOW WATCH: If you have to have a long layover, here are some of the best airport perks to look for, Visit Business Insider's homepage for more stories, An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes, The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties, An airline pilot reveals the meanings of 23 code words passengers don't understand. For almost 45 years and has been at the Home page of the top 50 under. The Country / region site you choose put Travel plans at risk American. Guest services also continue oversight of American, a position she held since November...., hmm, I am thinking the Hindenburg, but the idea is the Senior editor at Women leading &. Will replace Dec Lee, who is announcing he will retire, with latest tech News scoops! 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