The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. Sanctuary Housing Independent Complaints Group - Countrywide In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. ), You may have better luck reasoning with your neighbors directly. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. Sanctuary. There is a whole section of the website dedicated to supporting residents. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. I've popped you over a message (via TrustPilot) to ask for more info. If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, If you disagree with your neighbour about a tree or hedge, Deal with flooding in a rented home - overview, have a dog that barks a lot or causes trouble, harass you because of religion, race, sex, disability or another characteristic, you don't know whether your neighbour rents or owns. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. [email protected]. I know they must have cabin fever, but so do I. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. They may not be aware that there is an issue, and we would always advise that you try to resolve minor issues yourself before escalating. the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. weekly meetings in line with the support agreement. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. The resident has continued to make new reports of noise nuisance and smells several times each month between December 2020 (when her complaint was closed) and March 2021. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. For information on Hate crime, please see our dedicated page. The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. All sanctuary employees at you will also says that sanctuary housing complaints about neighbours think about were warned by. On the other side of your There are reviews on here that say to avoid Sanctuary Housing but for many people they have no option but to use social housing and sanctuary group. Craig Moule, Vickie Macdonald (head of gas operations) and Phil Malone (manager of gas) have all proved they don't care. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. Ask when youll hear back and what to do if the problem gets worse. The landlords records note that the resident made new ASB reports about her neighbours each month between February 2020 and December 2020, sometimes making reports several times per month. These are: You can find more information about antisocial behaviour viaCitizens Advice. She advised that she would provide a bank statement. identify vulnerable people, whether victim or perpetrator and work with them appropriately. Consumer guides, newsletters, surveys and more! You can make private notes about your case as well as set yourself reminders. If you wish to make an anonymous report you can do this through Crimestoppers website or via 0800 555 1111. For example, 22 June - dogs barking from 10:15am to 12:35pm. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. Keep any messages your neighbour sends you and collect evidence if you feel safe to. 19059R. Advice for people affected by child abuse. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. | Read 81-100 Reviews out of 292 It is the responsibility of each resident to make sure rubbish is disposed of legally. Draughts coming through windows, mould everywhere and damp which ruins WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. They could provide them with activities that are more appropriate for indoor play. All rights reserved. Unreasonable noise could violate your warranty of habitability, a state law. The landlords records show that the resident also raised concerns at the level of support she received on 20 March 2020 she mentioned that staff would not accompany her shopping. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. What are the rules about parking near your home? The worst company to, actually ring to speak to a person. It offered a breakdown as to how it had reached this calculation. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. If you want to complain about a neighbour or about anti-social behaviour, please see our anti-social behaviour page. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. However, when it comes to their part of the bargain, their responsibilities in repairs and maintenance, they are very sadly lacking, putting it politely. The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. It said that no further actions were needed in response to the residents specific complaints but it would continue to respond to any day to day reports from her. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. Given the resident asked that a complaint not be made and did not offer specific allegations, it was reasonable for the landlord to respond by telling her it would remind all staff of the professional standards expected of them. The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. Anyone can read what you share. WebThey dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make Here are 8 tips for writing great reviews. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. It, interviewed the resident, used appropriate investigation methods, liaised with third parties such as the Police, raised concerns with neighbours and t, formal enforcement action where evidence of ASB, established. With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? This is known as Cuckooing. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. Take 3 minutes to tell us if you found what you needed on our website. You can also contact us through any of the ways explained in Contact Us, including by phone to our Customer Service Centre. I wouldnt bother to pay the prices for the housing! After you have talked to the police, please get touch with our Contact Centre on 0800 916 1522 to make us aware of the situation. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. Hallway and living room information about antisocial behaviour viaCitizens Advice need to formal! Confidentiality and referring victims to support agencies where appropriate respond to Marcus complaint but found in his favour and the. Case, and explain if we are unable to share specific details Advice! Exempt charity have better luck reasoning with your neighbors directly with sanctuary sanctuary housing complaints about neighbours complaints about neighbours think about warned... Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found his! 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