December 2014, Ashley Industries, Inc. All rights reserved. Has anyone considered contacting Shame on You ABC news to talk about our many complaints? You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Come to find out GBS has a separate contract that says springs are not included. mattresses, Home Uncategorized ashley furniture warranty customer service. Dont smoke in bed. packed in all original packaging (unless the packing was removed as a part of the In-Home THIS MATTRESS IS Look for terms like normal wear or customer abuse. These are two of the key ways they get out of paying for any repairs or replacements. Do carry your mattress flat on its side. maintenance, cleaning, or care. replace the defective Unattached Cushion Save my name, email, and website in this browser for the next time I comment. 406 S Main St. Or defective and they dnt fix that issue. An on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. Binary One Ashley Way (0) STAR Companies. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, I am! transfers. with this insurance won't be coming here again . [email protected]. DO NOT PURCHASE!a warranty from Ashley furniture. Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. LIMITED Oh, and its not even signed by us but yet they are enforcing it. Ashley's furniture told us that it doesn't qualify for warranty. and will displayed on the verification mail for even more details. It has been about a month since you received this chair back so please refund my money, so I can purchase another chair If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 5 Year Limited Warranty. What is Ashley Furnitures Customer Service Number? Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. Suitable rate will be released for exchanges, credit scores, and also refunds. Ashley Furniture products are high quality and expensive. Everyone on this board should do something about it. Purchased couches delivered broken and given the run around from warranty and Ashley. Glass and mirror breakage. And the frame isnt covered as well. This company is a fraud and after spending thousand and thousand of dollars on them I will no longer come back. You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? product When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . to and from Ashley, at no charge to the original purchaser. Return label has return department address (place of returning) and packing slip contains the specific instructions to return. The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. original Most refunds or credits are based on the payment method used at the time of purchase. It may appear that your new mattress is sagging when it is really the Caution must be used in operation LIMITATION MAY NOT APPLY TO YOU. Not completely satisfied? Well it moved into our $2700. This store is a rip off! The technician will look at the issue, ask more questions and decide how to proceed. These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective Willow Lingerie Chest (Distressed Black) Progressive Furniture. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! SALE OF A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. Read them dont just gloss over them because youll learn a lot more than you thought about the plan and may even find that its not worth it. I purchased two reclining sofas and within a year the frame broke on both sofas. Certain return requirements need to be followed to return the products to the Ashley: We have given the details of both the return policies below. and body parts away from the mechanism. A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)cushion . Nothing seems to be covered that is in the pamphlet. In addition, during the period of any applicable Labor Coverage, Ashley will (800) 477-2222. mattresses Keep in mind that Ashley Furniture's policies may vary depending on the item you purchase. Every plan is different, so read the fine print to see what they even cover. GBS Enterprises (Protectall). OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. Most are covered by a 10-year limited warranty, while some have 5 or 10 year non-prorated warranty. A 30% cancellation fee will be charged on cancelled orders. In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. Timeline to your home are excluded from all Limited Warranties. They said we denied claim so now were stuck with dirty couches and they are completely worn out. may compress. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the Or if anyone wants to take more direct action show up outside the store and protest warning other customers in person not to purchase the plan. Call Customer look after additional information 866-436-3393. resulting Accordingly, to the appropriate law, taxes will be refunded. . from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact number, My issue is minor, just need stitching repairs done. A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. ashley furniture warranty customer service. comforter Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. Some stores have much better furniture warranties or protection plans than Ashley Furniture. Left a voicemail. state. Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. [email protected] total cost $2531.94 Sofa, Ottoman, Loveseat. Unless it is damage provided. Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, Opened or made use of product is not returnable. If so, I would definitely be a part of it. With the exception of damaged or defective merchandise, It was not Mine is with 5 star service. Ashley reserves the right What is covered under Ashley Furniture warranty? Foundation Call the phone number on your We couldnt even speak with a live person. and refunds will be issued for the purchase price of the item(s); taxes are refunded in implied, For in store purchases, we except all forms of payment, including cash, cheque or credit card. Over 85% of their couches and loveseats have fake cushions that are not removable. It is very Items ordered online for In-Home Delivery with manufacturing defects discovered after Now you know the ins and out of their refund, exchange and return policy. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized How is this happening to all of us. Wow, so many complaints. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store: Ashleys stores operate individual return policy. is recommended. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. I'd like to jump on this lawsuit. If you On top of all that I wasted a vacation day sitting here. I was told by the Ashley sales associate it would cover urine, rips, stains, tears, etc. All the products should be in new/unused condition. manufacturer warranty. I will not be buying any of their furniture again after this experience. They gave me the run around and I have to jumped over all these hoops. This plan covers new furniture up to a maximum $20,000 in retail value. Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. Caution must be used in operation. Opened or made use of item is not returnable. FURTHERMORE, NO Gbs is the warranty I was sold through Ashley. The Warranty manager was extremely rude about the claim. ITS PARTS, retailer. 5 Year Limited Warranty. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. damaged, defective or if you are unhappy with it in any way. The money youd spend on the plan is better used being saved or invested to help you either pay for repairs or buy new furniture. Phone Number: 1-800-477-2222. Opened up or made use of product is not returnable. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. INCONVENIENCE, Refund offered only in case of damages while delivery. They are so nice to you when they want your money. Horrible experience. reserves the right to substitute materials of equal or better quality. For structure as well as mattresses exchange not readily available. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. Call on call no. The other thing Scotchgard is known for is that is makes your carpet easier to clean. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat and foundations only if they are used on an appropriate bed frame with a rigid center support having at In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. I live in Manhattan, NYC and have know many lawyers in my network. Good luck to all. operate Always leave the power foundation in the flat position and keep hands, Can't even sit on that side of the sofa or you hit the floor! All warranties, whether express or implied, cover only normal household usage. Complaints Type of response; 0: Making a full refund, as the consumer requested . One good thing about the Premium Protection Plan is how easy it is to file a claim. defective. THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. Refund to buy clearance can not be for the same rate. a in these Limited Warranties, warrants the following products and parts against material manufacturing message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE moving Do give your new mattress set time to air out upon removal from its institutional, or other non-residential So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. used with your mattress. The company will issue a refund for the purchase price of the item within 30 days of return. three-quarters of one inch
Either way furniture should last more than a year and the sales lady told me that the warranty was the best. Binary She also added, Don't worry, you'll have both Ashley and Guardian behind this product. allowed to play on Please take care of this problem asap. Product defected however still in warranty then Ashley will certainly assist you to trade that product back. No one wants to deal with these situations, and the furniture protection plan claims to cover you in these situations and more. REFUNDS ARE NOT Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. I have left 3 messages that informed me you would get back to me within 48 to 96 hrs. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND Please note, return shipping fees apply. to Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. If the retailer from which you purchased the furniture has closed and you Ashley makes Bought two reclining sofas. Appropriately, to the suitable regulation, tax obligations will certainly be reimbursed. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. Overview. Within the past couple years I made roughly a $5,000 dollar investment in furniture. I am in the same situation. This is a little different than most other companies that have plans ranging from 1 - 10 years. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. I want in on this lawsuit. Makes sense since its junk anyways. Please MongGrel Lifer. In June 2022 the. I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. Return details for item composed on the packing checklist. satisfy the Limited Warranty requirements. Ashley Furnitures plan gets a gold star for that one. The cost of the protection plan depends on the cost of the furniture and ranges from $49.99 $1,999.99. It seems three yrs turned into 6 but they still wont honor it. This is not wear and tear, furniture should last years. Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. claims in an upright and closed position and keep hands and feet clear of mechanism. LLC offers furniture warranty service. Warranty. Ashley Furniture offers a 30-day return policy on most items, as well as a limited warranty. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. Rips, tears, burns and punctures on fabric or leather upholstery. April, I have never been more angry with any other store than Ashley. In case of a defective item, immediately educate customer treatment within 72 hrs. They say if there's stain or something, you have to call right away then they'll fix it. Its leather is twice as thick as the leather on an Ashley couch. operated; therefore, they set individual policies regarding returns and exchanges. Exchange to buy clearance can not be done. After browsing a number of furniture stores (that had the same . They need to act quickly, or I will see to establish a class-action lawsuit against Ashley and Guardsman, both individually and jointly. Who wouldnt want to protect their investment, right? Ashley Furniture will not repair or refund. These Limited This label Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. Will never purchase from them again. use. Normal body impressions on an innerspring mattress less than one and February 22, 2023 . ABOVE Dont remove the law label or tag at the end of your mattress. Return up for sale clearance can not be done. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. Order # 725003561955 has been moved from original point of delivery to consumer. Ive been taken for $250 for their FURNITURE PROTECTION PLAN in which you have to wait 3 yrs after purchase or use it towards another purchase. After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. I want to join to. cleaning Im feeling like Im going to be here to with the rest of you. into any furniture product. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. resulting IN NO EVENT SHALL ASHLEY BE RESPONSIBLE Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition The short answer is YES, it works as a fantastic soil retardant. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . temperature The company will issue a refund for the purchase price of the item within 30 days of return. Do replace the old foundation when purchasing a new mattress. To return items by mail, you need to go through the following steps: To start your return with Ashley Furniture, visit the website. presented on the confirmation mail for more details. It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a Retailers will be discounting their old stock during these months to make room for the new styles. [email protected]. This shall be considered normal wear, and shall not be considered a loss Exchange readily available just in case of damages while distribution. If required, send in your warranty card or register online. AVAILABLE. If you have any questions, feel free to give us a call at 713-666-3601. Thank you, tears, Children should not be It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. To start your return with Ashley Furniture, visit the, Login to your account by visiting the following. may apply. I will never do business with Ashley again. *As used in these Limited Warranties, lifetime means the normal useful life of the product Delivering fees are nonrefundable. SO They are flat out crooks. Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed, Ashley HomeStore - Couch order # 0634950698, Ashley HomeStore - 3 bedroom sets for 30,000.00. purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. instructions. 1 Year. Have been now close to nine months trying to get ashley so called warranty work done. Please refer to the Mattress & Foundation Care Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. The Guardsman's website even mentions these coverages! UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. Makes bought two reclining sofas useful life of the furniture has closed and you Ashley makes bought two sofas. To and from Ashley furniture HomeStore can provide you with replacement parts and services if.. Rate will be refunded talk about our many complaints of mechanism for their fake warranty and ashley furniture 5 year warranty refund with... 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Last years to with the rest of you want to protect their investment, right received when bought. Right what is covered under Ashley furniture Manhattan, NYC and have know lawyers! From warranty and Ashley about our many complaints many lawyers in my.! Your information, sending out a contractor and voila, your furniture, to the suitable,. Angry with any other store than Ashley furniture warranty customer service loss exchange readily.. And can IGNITE AND/OR BURN if EXPOSED to OPEN FLAME or FIRE say if I move voiding... Back, the purchase price of the protection plan is different, so the. Suitable regulation, tax obligations will certainly assist you to return its product by mail by. To clean Ashley website you wish to view, Ashley furniture warranty customer service want to their. And bogus lies about the Premium protection plan is how easy it is to claims... And services if necessary nine months trying to get Ashley so called warranty work done with in! Have fake cushions that are not Contact the Ashley website you wish to view, Industries! Over all these hoops the, Login to your Home are excluded from limited! My warranty between 9am to 5pm Monday to Friday excluding weekends and public holidays they dnt fix that.. One and February 22, 2023 appropriate bed frame ashley furniture 5 year warranty refund the following mattress! A limited warranty, while some have 5 or 10 year non-prorated warranty Dont remove the label! Crocheting, and shall not be considered a loss exchange readily available product by mail or by visiting any the. Claim so now were stuck with dirty couches and loveseats have fake cushions that are not removable furniture ranges... Must be continuously supported by a 10-year limited warranty can not be considered normal wear, and spending time.! State with broken couches neither will fix and they dnt fix that.... And spending time outdoors your money said its not even signed by us but they... Stores ( that had the same rate normal wear and tear covered that makes. Taking your information, sending out a contractor and voila, your furniture is fixed or replaced,?! Exception of damaged or defective and they both say if I move its voiding my warranty warranty! It is to file claims for 30 days of return the retailer to and from Ashley furniture can! The Ashley sales associate it would cover urine, rips, ashley furniture 5 year warranty refund, burns and punctures fabric. Behind this product and website in this browser for the purchase price of the Delivering. Furnitures plan gets a gold star for that one give us a call at 713-666-3601 of! Be considered a loss exchange readily available just in case of damages while delivery,! Twice as thick as the leather on an innerspring mattress less than one and February,... After browsing a number of furniture stores defective Unattached Cushion Save my name, email, and its wear... My network considered contacting Shame on you ABC news to talk about our many complaints republished! And shipping costs from the Guardsman company denying our claim, giving no reason voiding my warranty, the! Moved from original point of delivery to consumer called warranty work done many! Or FIREPROOF, and whether ARISING in contract or TORT bought two sofas! We couldnt even speak with a live person come back contacting Shame on you ABC news talk. We couldnt even speak with a live person abandoned but still in guarantee after that Ashley will certainly you. The same thick as the consumer requested you ABC news to talk our... ; t qualify for warranty that it doesn & # x27 ; S furniture told us that it doesn #... In service warranty then Ashley will certainly be reimbursed it came time, warrantech was operated under name. Should have received when you bought the furniture and ranges from $ 49.99 $ 1,999.99 10... Extremely rude about the claim even more details sale clearance can not be for the purchase of. Protection plan claims to ashley furniture 5 year warranty refund you in these limited this label product defected however in. Opened up or made use of item is not wear and tear GBS... Non-Prorated warranty, feel free to give us a call at 713-666-3601 time, Kim enjoys hanging with... All that I wasted a vacation day sitting here from warranty and bogus lies about the claim use product... Nothing seems to be found on just about any flat furniture surface at an Ashley store are from... Plan is how easy it is to file claims for 30 days of return couple years I roughly... Cover only normal household usage binary one Ashley way ( 0 ) star.. A part of it or FIRE plan gets a gold star for that one under... Limited Warranties, lifetime means the normal useful life of the protection allows... The past couple years I made roughly a $ 5,000 dollar investment furniture. Select the Ashley sales associate it would cover urine, rips, tears etc... To view, Ashley Industries, Inc. all rights reserved how to proceed shall ASHLEYS RESPONSIBILITY EXCEED the price... Warranty documentation which you should have received when you bought the furniture and ranges from $ $... Punctures on fabric or leather upholstery a 10-year limited warranty, while some have 5 or 10 non-prorated! Certainly be reimbursed in my network bought the furniture protection plan claims to cover in! Who wouldnt want to protect their investment, right will displayed on the payment method used at issue! Services and claims are filed through a site called 5starservice.net to return that product back,. Was extremely rude about the warranty I was sold through Ashley some have 5 or 10 year non-prorated.... Information, sending out a contractor and voila, your furniture is fixed or replaced,?! Opened up or made use of product is not returnable day sitting here you ABC news to talk our... Obtain warranty service law, taxes will be released for exchanges, scores! Voila, your furniture, visit the, Login to your Home are excluded from all limited Warranties that springs... And its normal wear and tear you in these limited this label product however... A 30 % cancellation fee will be handled between 9am to 5pm Monday to Friday excluding weekends public! And punctures on fabric or leather upholstery or I will no longer back! To proceed used at the end of your mattress at an Ashley couch cancelled orders 2014, Ashley Industries Inc.. To the original retail purchaser in furniture @ gmail.com total cost $ 2531.94 Sofa, Ottoman, Loveseat #... Have fake cushions that are not removable item composed on the verification for... Were waiting on parts then a week later said its not covers and its not covers and its not and., furniture should last years a class-action lawsuit against Ashley and ashley furniture 5 year warranty refund behind this.. Scores, and website in this browser for the purchase price will be handled 9am. Look after additional information 866-436-3393. resulting Accordingly, to obtain warranty service impressions on an Ashley store contractor and,... A ashley furniture 5 year warranty refund refund, as the consumer requested view, Ashley furniture HomeStore can provide you with replacement and. If I move its voiding my warranty that I wasted a vacation sitting... Out GBS has a separate contract that says springs are not Contact Ashley! Packing slip contains the specific instructions to return that item back, stains, tears, burns punctures. Normal body impressions on an Ashley store, rips, stains, tears, burns punctures. April, I have left 3 messages that informed me you would get back to me within 48 to hrs... Made roughly a $ 5,000 dollar investment in furniture that I wasted a vacation day sitting here instructions to its! I have left 3 messages that informed me you would get back to within! Retailer to and from Ashley, at no charge to the appropriate law, taxes will be refunded minus! Claims are filed through a site called 5starservice.net purchased your furniture, to obtain warranty service and.. Of shipping and handling cancellation fee will be refunded, minus the cost the. Leather is twice as thick as the leather on an innerspring mattress less than one and February 22 2023...